Front of the House (FOH) Training Kit

Hospitality is not a task—it’s a ministry. This training module is designed to transform everyday service into extraordinary guest experiences. Whether in senior living, healthcare, or hospitality, Guest Services Training equips your team to lead with presence, empathy, and intentional care in every interaction.

Box Includes:

• Guest service handbooks (set of 5)
• Hospitality presence cards (daily reminders)
• Branded name badge holders (set of 10)
• Service excellence lanyards (team pack)
• Crummer (professional table tool)
• Purse hooks (set of 5)
• Empathy cue cards (scenario-based training)
• Notebooks & pens for reflection exercises
• Gratitude card pack (for residents/guests)
• Free shipping
  

Ongoing Services:

• Dining portal with FOH hospitality modules
• LearnWorlds LMS: guest services & presence training
• Monthly QR modules (service refreshers & empathy drills)
• 15+ FOH training videos (5 new monthly)
• Quarterly hospitality workshops (onsite & virtual)
• Virtual certification in Guest Services Excellence
• Training posters, empathy guides, communication cards
• Onboarding & in-service service scenarios
• Monthly coaching calls for FOH leaders
• Welcome email with personalized coach, credentials, and first call setup